FAQ
Where do we ship from?
We ship from trusted warehouses and suppliers across the U.S. and internationally, depending on your location and product availability.
How long does shipping take?
Shipping times vary by location:
- U.S. orders: 5–10 business days
- International orders: 7–15 business days
Please note: Delays may occur during holidays or due to customs.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package at any time using our [Order Tracking Page].
Can I cancel or change my order?
We process orders quickly, but if you need to cancel or make a change, contact us at [your support email] within 12 hours of placing your order.
What is your return policy?
We accept returns within [14/30] days of delivery. Items must be unused and in original packaging. To start a return, contact our team with your order number.
My item arrived damaged — what do I do?
We’re so sorry! Please email us within 3 days of delivery with photos of the damage. We’ll send a replacement or offer a refund.
Do you offer warranty on your products?
Yes! We offer a 30 day limited warranty on all items. Check our [Warranty Page] for full details.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times will be calculated at checkout based on your location.
Are your products sustainable or ethically made?
We work closely with our suppliers to ensure ethical production practices. We’re also continuously working to improve sustainability across our brand.
How can I contact you?
You can reach us anytime through our [Contact Us Page].